Copyright The Meyer Studios Ltd 2023
Est. 2020
Terms & Conditions
This website is operated by The Meyer Studios. Throughout the site, the terms “we”, “us” and “our” refers to The Meyer Studios. The Meyer Studios offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Throughout the site, the terms “you”, “person” and “your” refers to the client.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Any new features or tools which are added to the current website shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Our Services & Experience
Studio Shoot
1.1 Any person under the age of 18 must be accompanied by a parent or legal guardian over the age of 21.
1.2 We offer a professional service and reserve the right to deny or cut short the ‘experience’ if any of our staff feel that a client’s behaviour, presentation or hygiene may compromise the ‘experience’ for other clients and the safety of others.
1.3 We do not offer childcare facilities and you are kindly requested to ensure that there is a responsible adult with you to supervise any children during the experience. We recommend that you do not bring children with you unless you have booked a Family Experience.
1.4 Please allow between 3-5 hours for the whole experience.
1.5 You are required to arrive at least 15 minutes prior to your scheduled appointment time.
1.6 If you do not arrive by your scheduled appointment time at the latest, your appointment cannot be guaranteed. In such cases we may provide either a shortened makeup session or cancel the appointment altogether. In the event of your appointment being cancelled by us as a result of you arriving late you will be subject to a £50 cancellation or change fee.
1.7 Parking is available in front of the studio. Payment is required by meter or Ringo, apart from Sundays and Bank Holidays. However, vehicles are left at the owner’s own risk. We, The Meyer Studios, cannot and do not guarantee the security of your vehicle and/or its contents.
1.8 The studio is on the 1st floor but doesn't not have an elevator, any special requirements for access must reach the studio direct in advance.
2 Booking your shoot
2.1 You will receive confirmation of your booking by email, please check your junk/spam box also.
2.2 Depending on your shoot, the confirmation email will provide you will every details of the shoot, from address, what to wear, what to bring with you and what to expect.
3 No Shows
3.1 If you fail to attend your appointment, you will be required to pay a £50 penalty fee.
3.2 Prepaid packages will not incur a no-show fee but are non-refundable if within 48hrs, however maybe used towards amended date.
3.3. Special cases for no-show must be discussed directly with the studio at least 48 hours prior to the scheduled shoot.
4 Changing Appointments
4.1 Appointments can be changed by calling the studio on 0208 187 3525 or by emailing bookings@themeyerstudios.com
4.2 Any changes to the appointment date will be subject to a £50 fee if within 48hrs of the shoot date
4.3 You are required to provide at least 48hrs notice if you wish to change your appointment date.
4.4 If you do not provide us with at least 48hrs notice to change your appointment date, prepaid packages will be non-refundable, however can be used towards your next available booking date. New booking date will be subject to availability.
4.5. Special cases for change must be discussed directly with The Meyer Studios.
4.6 If the studio has to make a change the client will not be held accountable for any fees.
5 Cancelling Appointments
5.1 Appointments can be cancelled by calling the studios on 0208 187 3525 or by emailing bookings@themeyerstudios.com
5.2 If within 48hrs of the shoot, appointment cancellations are subject to a £50 fee.
5.3 Special cases for cancellation must be discussed directly with The Meyer Studios.
5.4 If the studio has to make a cancellation the client will not be held accountable for any fees.
6 Viewing Session, Orders & Payments
6.1 If you book the "Free Experience" then you are under no obligation to purchase images from the ‘experience’. We operate a ‘no pressure’ sales policy and 100% free experience with our studio.
6.2 The studio will handle all aspects of the sale under The Meyer Studios Prices & Packages directly at the studio or in advance should a client wish to purchase.
6.3 Any packages purchased on a monthly basis are allowed up to 6 months with 0% interest additional but will require a minimum £150 deposit.
6.5 Any discounts or special offers provided at the host studio on the day of your appointment will not apply to any subsequent orders that you may place.
6.6 Copyright for all images remains with The Meyer Studios and images may not be reproduced in any form without permission the studio. However, if you purchase any images in digital format, you will be provided with a Copyright Permission without the Watermark Logos.
6.7 Digital image orders will be despatched within 3-7 days of the appointment, subject to editing. Special editing may take up to 14 days subject to requirements.
6.8 Any order placed during your viewing session can have up to 24hrs from time of viewing to cancel or amend the order, after which time orders can not be changed or refunded.
6.9 Private shoots may take 3-14 days for editing.
7 General
7.1 By booking an appointment with us, you are subject to these full Terms & Conditions.
7.2 Our full name is The Meyer Studios which is operating under Peter Meyer Limited, a company registered in England and Wales, company number 9835544, whose registered address is 29a Chivalry Rd, London SW11 1HT UK. All queries, complaints or suggestions should be marked for the attention of the “Director” and sent to the above address or emailed to info@themeyerstudios.com
Privacy Policy
This is the privacy statement for The Meyer Studios Ltd (referred to as "we", "us" or "our" in this privacy notice). It is effective as of 01/02/2021.
Purpose of this privacy statement
This privacy statement explains how the we collect and process your personal data, for example, when booking an experience, or purchasing a digital image package. We are committed to protecting your personal data and this privacy statement will explain how we look after it and what rights you have.
Our website and our services are not intended for children and we do not knowingly collect data relating to children.
How this privacy statement operates with our other privacy notices
It is important that you read this privacy statement together with any other privacy notices that we may provide on specific occasions when we are collecting or otherwise processing personal data about you so that you know how and why we are using it. This privacy statement supplements those other notices and is not intended to override them.
Our Contact Details
The Meyer Studios Ltd
Email address: info@themeyerstudios.com
Postal address: 29A Chivalry Road, SW11 1HT
Telephone number: 020 8187 3525
If you have any questions about this privacy notice or about how we deal with your personal data, including any requests to exercise your legal rights, please contact us using the details above.
Whose personal data do we process
We collect and process the personal data of various categories of people who interact with us, mostly people who book experiences with us or have been referred to us as part of our refer a friend scheme.
This privacy statement applies to all personal data we obtain and process, whichever category you might fall into, and what data we use and how we use it will depend on the particular circumstances, as explained within this notice.
What sort of personal data do we process and how do we collect it?
The types of personal data that we will collect and use will depend on various circumstances, for example, your relationship with us, why you are interacting with us and the type of services or products you want us to provide to you. The data may include, for example:
- contact details, such as your email address and phone number(s)
- communication preferences
- photographs and occasionally video recordings on request
- information relating to your appointment
- any other personal data we may obtain through you interacting with us
For what purpose do we collect your personal data?
We will only use your personal data for the purposes for which it has been provided to us. Generally, we will process your personal data in order to provide you with those of our services and other offerings you want to receive from us. You can see examples of the purposes for which we may use your personal data in the ”What sort of personal data do we process and how do we collect it?” section.
Changing the purpose for which we use your personal data
We will only use your personal data for the purposes for which it has been provided to us, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so.
What lawful bases do we rely on to process your personal data
We will only use your personal data in compliance with the law. Most commonly, where:
- We need to perform a contract we are about to enter into or have entered into with you. For example, if you purchase a product or service from us, we need to process your personal data in order to fulfil that contract.
- Processing may place in accordance with our legitimate interests under the Data Protection law in 2018. new data protection law starting in May 2018. This allows us to process your data provided we have a genuine and legitimate reason, and do not harm any of your rights. Our legitimate interests typically involve direct marketing. For example, as part of our refer a friend scheme, or to contact you after your experience. You can find out about your right to object to our processing of your personal data when we rely on our legitimate interests in our "What are your legal rights?" section.
- We need to comply with a legal or regulatory obligation. For example, we may be required to share your personal data with any legal or regulatory authority to which we are subject.
Generally, we do not rely on consent as a legal basis for processing your personal data, though we may seek to do so on occasion. If we do, you have the right to withdraw your consent at any time. You can find out more about your right to withdraw your consent in our "What are your legal rights?" section.
Who do we share your personal data with?
We may need to share your personal data with other organisations from time to time, but we will maintain responsibility for what they do with your data and how it is processed. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instructions. For example:
- Service providers who process data for us, including those providing IT and system administration services and hosting.
- Organisations with which, or people with whom, we may be involved in the provision of any services to you, for example, .
International transfer of your data
Generally, we process your personal data within the EEA. If we need to transfer your personal data out of the EEA, we will ensure a similar degree of protection is afforded to it as if it were being processed within the EEA. For example:
- We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
How do we look after your data
We have put in place appropriate security measures to help prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long do we hold your data
Generally, the length of time we keep your data will be no more than 12 months, but this may depend on the type of personal data and the purpose for which we are processing it. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. At the end of the retention period, we will either delete your data completely, or anonymise it so that, for example, we can aggregate it with other data so that it can be used, without identifying you. You can contact us if you would like further information about our retention policy.
How long will we use your personal data for
We will only keep your personal data for as long as necessary to fulfil the purposes for which we collected it or to enable us to comply with our legal obligations or enforce our legal rights.
What are your legal rights
You have various rights in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. For further information, please see the Accessing your data section.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with the law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which, if applicable, we will notify to you.
Object to processing of your personal data where we are relying on our legitimate interests (or those of a third party) and there is something about your particular situation which makes you want to object to our processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in any of the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will notify you if this is the case.
If you wish to exercise any of the rights set out above, please contact us
Accessing your data
Should you wish to access your data, the following information will apply:
- You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
- We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
- If you choose to access images taken of you, we will provide them watermarked and in a very low resolution unless you have previously purchased them
- We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this privacy statement or to your data
This privacy statement may change from time to time so please check it periodically. Any significant changes will be posted on our website.
The personal data we hold about you needs to be accurate and up-to-date in order to comply with data protection law. Please let us know of any changes to your personal data so that we can correct our records.
Complaints
Please contact us in the first instance if you have a concern about how we are dealing with your personal data, though you are entitled to complain at any time to the Information Commissioner's Office (ICO) at www.ico.org.uk.